These Terms of Service ("Terms") govern services provided by Mullins IT, LLC ("Mullins IT," "we," "us"). By purchasing, subscribing to, or using our services, you ("you," "Client") agree to these Terms. Managed-plan and project clients may also sign a separate written agreement, which controls if it conflicts with these Terms.
1. Services
We provide IT support, managed services, networking, systems, payment-portal setup, inventory/operations software, and personal tech help. The specific scope depends on the plan, project, or service you select.
2. Fees and Payment
- Monthly plans are billed in advance and renew automatically each month until cancelled.
- Projects are quoted up front; a deposit may be required before work begins, with the balance due on completion.
- Hourly / on-demand work is billed at our then-current rate ($110/hour standard; $65/hour for seniors and personal help, with 50% off the first visit).
- A card processing fee (currently 2.9% + $0.30) may be added to card payments. Paying by check, cash, or Cash App avoids it where offered.
- Third-party costs (hardware, software, licenses, subscriptions) are billed at cost and are your property and responsibility.
- Invoices are due within 15 days. Overdue accounts may have services paused after notice.
3. Subscriptions and Cancellation
Monthly plans are month-to-month. You may cancel anytime through the Stripe customer portal or by contacting us; cancellation takes effect at the end of the current billing period. Fees already paid for the current period are non-refundable except where required by law.
4. Projects and Changes
Project work is defined in a quote or statement of work. Work beyond that scope requires a change order (email is sufficient) and may change the price and timeline.
5. Your Responsibilities
You agree to provide timely, safe access to systems and information; maintain valid licenses and accounts; keep current backups of important data; use systems lawfully; and designate a point of contact for approvals.
6. Data, Backups, and Security
We apply commercially reasonable security practices and, where we configure backups, monitor them per your plan. You remain responsible for your own regulatory compliance (such as HIPAA or PCI-DSS where applicable). No system is perfectly secure; we are not liable for data loss or breaches that occur despite reasonable care. Engagements involving protected health information require a separate Business Associate Agreement.
7. Warranties and Disclaimers
We perform services in a professional, workmanlike manner. Except for that, services and deliverables are provided "as is," and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Third-party products carry only their manufacturer's warranty.
8. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising from a service will not exceed the fees you paid for that service (for plans, the fees paid in the preceding three months). These limits do not apply to gross negligence, willful misconduct, or breach of confidentiality.
9. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to provide or receive the services.
10. Intellectual Property
Upon full payment, custom deliverables created specifically for you become your property. We retain our pre-existing tools, templates, scripts, and general know-how. Third-party and open-source components remain subject to their own licenses.
11. Termination
Either party may terminate for a material breach that is not cured within 15 days of written notice. On termination, you will pay for services rendered through the termination date.
12. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Venue lies in the state or federal courts located in Virginia.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new "last updated" date. Continued use of our services after a change means you accept the updated Terms.